When a discussion was given in the topic of the successful E-Commerce nowadays, for sure Amazon, Ebay, and Dell will come to mind. We will discuss and share with you one of the mentioned company which successfully captured the consumers' heart, ebaY.
eBay, the world's largest online marketplace which offer a great opportunity to consumers in buying and selling any item at anytime. The key success that ebay hold which is built on commerce, sustained by trust, and inspired by opportunity. What make the global leader with million of people everyday on commerce? Online payment and communication would be some of the others criteria that cause ebay success. Those corporate media with ebay which are paypal, Skpe, Shopping.com, StubHub and Stumble Upon .
Get to know how success ebay is, let's have a quick view of ebay.
- eBay was founded in September 1995
- It has a global presence in 37 markets, including the U.S
- It has 233 million registered users worldwide
- Its marketplaces net revenue for first quarter 2007 totaled $1.25 billion, with 49% from US operations and 51% from our International business
- ebay users worldwide trade more than $1.839 worth of goods on the site everyday second
- Approximately 1.3 million sellers around the world use eBay as a primary or secondary source of income.
- September 2006, eBay members worldwide have left more than five billion feedback comments regarding their eBay transactions
http://pages.ebay.co.uk/community/aboutebay/news/pressreleases/fastfacts/04_2005.html
eBay success causes
There may have some causes to make eBay a successful E-commerce. One of the reasons is offering an exciting feature which provided buyers and sellers a quick, easy, and safe way to negotiate price online. It helps the consumers bargain for the best price on eBay and this would probably build customer satisfaction as to bid desired item at reasonable price. ebay extensively offers products in different categories such as collectible, vehicles, real estate, office equipment and others. It has a safe and reliable reputation protected by the company.
eBay has good strategies in terms of web site design, customer services, technical proficiency, advertising, accuracy of billing and guarantees and warranties. All these affords that eBay made satisfying small and large consumers. Talented workforce, product innovation, brand name and expertise in technology are the strength that ebay has in order to survive in this competitive market.
eBay always understand about its customers and here is some tutorials for the eBay new comers:
how to sell: http://pages.ebay.com/bestoffer/seller/index.html
how to buy: http://pages.ebay.com/bestoffer/buyer/index.htmlOther than the tutorials, eBay also provides various online help features which that help consumers a hand and assist them while they are facing problem in some activities. The online help features are including help topics, learning center, resolution center, eBaY university and contact us. eBay has considerate to the consumers situation and provides a lot of guidelines for them to refer and since then build up consumers network and satisfaction accordingly.
eBaY has also created a friendly environment to the consumers as they can easily find the instruction and the layout and arrangement of the website looked tidy, in order and comfortable. The guarantees and warranties which provided by ebay has build up customers confidence and trustworthy.
In consequences, eBaY has put in more affords and make improvement for their company as a return to consumers' support. Hence, eBaY will continue to grow in the future.
sources from:
prepared by Wong Chuan Chi
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